I've had this conversation enough in the past year that I figured it was time to write it down. IT environments have become more complex with the advent of cloud services. Yes, cloud changes things. However, looking back on the two decades I spent as a managed service provider (MSP) and systems integrator (SI) I see indications of the common refrain that the more things change the more they stay the same. A large part of SI work (and revenue!) came from the hardware and software components of an implementation which are no longer required for cloud implementations. But the core of what needs to get done hasn't changed. For MSP's and SI's this is a bit of a mental shift, but the opportunities are still there. As much as we're experiencing the consumerization of IT, it still falls on IT departments to implement new software. It's not the complexity of cloud software that creates a challenge. It's a matter of resources and a simple truth: there's no IT department on the planet that is