About the Author – Alan Berkson

Alan Berkson
Director of Community Outreach



Alan Berkson has provided top-tier service to companies from one-person firms to enterprise-level corporations—across Wall Street, the United Nations and Main Street—by wielding his own brand of non-traditional business strategy. Twenty-five years of entrepreneurial experience in a broad range of vertical markets has given him a unique ability to help businesses find their “undiscovered assets.” His greatest successes have been in helping businesses maximize value from their core strengths and by aiding/nudging/cajoling the creative process.

Alan was named one of The Top 100 Most Social Customer Service Pros On Twitter and is the Director of Community Outreach for SaaS helpdesk company FreshdeskHe likes to write about customer service, customer experience, and trends he sees in technology, marketing and social media. He took a path into technology over journalism early in his career. Now he’s trying to make up for lost time.

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If so, be sure to read: What You Get When You Follow Me On Twitter.

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Alan is also adviser to Starlight Runner Entertainment