About The Author

Alan Berkson

Alan Berkson is Director of Community Outreach for SaaS customer support company Freshdesk. He likes to write about customer service, customer experience, and trends he sees in technology, marketing and social media.

He took a path into technology over journalism early in his career. Now he’s trying to make up for lost time.

Follow Alan on Twitter? If so, be sure to read: What You Get When You Follow Me On Twitter.

Connect on LinkedIn.

Alan is also adviser to Starlight Runner Entertainment

3 Thoughts on “About The Author

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