They say a clean desk is the sign of a sick mind. At least I’d like to believe that’s true, considering the sorry state of mine. And while I can usually find what I’m looking for in the chaos of…
Tag: Outsourcing
There are many arguments for and against outsourcing and managed services. However, there is one compelling reason — and perhaps the weakest point in most IT organizations — that is not often discussed. Many decades in technology have shown me…
I’ve been making the rounds at IT Service Management trade shows. The impressive array of tools and technology now available to IT service professionals makes me jealous compared to what was available when I was struggling to build my managed services…
