A while back I wrote a blog called The Age of Thought Leadership. Sometimes, to define something, it helps to define what it is NOT, so I thought I’d have a little fun. I hope you take it in the spirit in which is was intended.
So, not only had Aeropostale customer service been curt and unapologetic, they were wrong!
“What IS that thing?”
“Huh?” we replied, in unison.