They say a clean desk is the sign of a sick mind. At least I’d like to believe that’s true, considering the sorry state of mine. And while I can usually find what I’m looking for in the chaos of…
There are many arguments for and against outsourcing and managed services. However, there is one compelling reason — and perhaps the weakest point in most IT organizations — that is not often discussed. Many decades in technology have shown me…
Did you feel it? We passed a milestone in infrastructure technology, a vestige of our 20th century infrastructure roots. When it comes to technology, what we hear in the media is often not a reflection of what is going on…
The names may change but the fundamentals stay the same. When I first started in IT they called it outsourcing. It was something big companies did and the service was delivered by other big companies. SaaS and cloud services have…
The times, they are a changin’. When I look at my roles as an MSP and integrator at the turn of the century the equation for success started with selling solutions. In the SMB space, this consisted of file servers,…
I’ve been making the rounds at IT Service Management trade shows. The impressive array of tools and technology now available to IT service professionals makes me jealous compared to what was available when I was struggling to build my managed services…
I’ve had this conversation enough in the past year that I figured it was time to write it down. IT environments have become more complex with the advent of cloud services. Yes, cloud changes things. However, looking back on the…
To Share Is Human; To Give Context, Divine. We live in a world of abbreviated communications. In place of extended conversation we have text messages, 140 character tweets, and emoticons. While these shortcuts provide velocity to communications it’s often at…
Back in 2011 I first wrote about pervasive communications and how one of the challenges it presented was chaos: “The challenge now is pervasive communication has become chaotic — the sprawl of communication mediums offer competing, yet similar functions. Conversations now leap among platforms…
It’s hard to imagine a world without iPhones, but there was a time when RIM ruled the roost, Blackberry’s were ubiquitous enough to warrant the moniker “Crackberry,” and Blackberry Enterprise Server was the standard for enterprise mobility. IT departments dished…
