Intelligent Catalyst

Insight Vision Innovation

Menu
Skip to content
  • Home
  • About
  • About the Author – Alan Berkson
  • About the Author – Fred McClimans
  • Guest Bloggers
  • Polls
  • Business Strategy

Looking Forward To 2014

  • Posted on January 6, 2014April 24, 2016
  • by Alan Berkson

A heartfelt “thank you” to all of you for your friendship, collaboration and patronage. 2013 was an exciting year for Intelligist Group and I owe a great deal of it to the incredible people with whom I connect on a…

Read More
  • Corporate Story Worlds

Is Real-time Engagement the new Real-time Marketing?

  • Posted on December 10, 2013December 15, 2013
  • by Fred McClimans

While Real-time Marketing is considered nirvana for many brands, Real-time Engagement offers an ability to not only market to a fan base but to collaborate and engage with that community on an ongoing basis. If Real-time Marketing was 2013’s new…

Read More
  • General

The dark side of Buffer’s hack

  • Posted on October 27, 2013October 27, 2013
  • by Fred McClimans

At 2:30pm today I received a Facebook update from my Intelligist Group partner, Alan Berkson:  I know him. Well. As funny as it was, it’s not his humor. A quick glance at the source of the post was all…

Read More
  • IBM Midsize Business

The Institutional Technology Gap

  • Posted on October 24, 2013October 25, 2013
  • by Alan Berkson

I was watching Twitter Co-Founder Biz Stone do an interview on a morning talk show recently. Just before the break they asked him about what he thought about the much maligned healthcare.gov debut. The response from Biz: “I think they should…

Read More
  • IBM Midsize Business

Where Oh Where Is My Cloud Middleware?

  • Posted on September 28, 2013January 4, 2017
  • by Alan Berkson

As I wrote in Who’s Dictating Cloud App’s in the Enterprise?, the “there’s an app for that” culture has trained us to find our own technology solutions to our problems. While it gives consumers a wonderful variety of solutions, this culture creates…

Read More
  • Business Strategy

5 Keys to a Solid Press Release

  • Posted on September 24, 2013September 29, 2013
  • by Fred McClimans

Writing a great press release isn’t always easy, but it doesn’t need to be complicated. Too often we think of a press release as the “announcement” and try to include far more than is necessary. In reality, the press release…

Read More
  • IBM Midsize Business

It’s Time For An Internal Garage Sale…For Your Data

  • Posted on September 6, 2013
  • by Alan Berkson

We’ve all been there. The closets are full. The basement is full. The garage is full. It’s time for a garage sale. What are you selling? This is all stuff that at some point had value to you but now…

Read More
  • Customer Service

Apple’s Advantage Is Not Technology Or Design

  • Posted on September 3, 2013September 3, 2013
  • by Alan Berkson

Apple’s got a lead. It’s not technology. It’s not design. It’s customer service and customer experience. The battle for dominance in the smartphone market and the consumer “computing” device — including laptops, tablets and everything in between — is being fought…

Read More
  • Customer Service

Good Customer Service Has No Price. It’s Priceless.

  • Posted on August 27, 2013August 28, 2013
  • by Alan Berkson

A tale of two restaurants. I was chatting with my brother recently and he related two customer service stories that made me think about the relationship between price and value. And that low cost doesn’t mean low value or poor…

Read More
  • Customer Service

Customer Service is NOT a Department at my Local VW Dealer

  • Posted on August 8, 2013August 9, 2013
  • by Fred McClimans

Customer service is one of the core elements that help shape a customer’s pre and post-sale experience – here’s a personal example of embedded customer service in action.

Read More

Posts navigation

Previous Page Page 1 Page 2 Page 3 Page 4 … Page 10 Next Page

Search Intelligent Catalyst Blog

Subscribe

Enter your email address

Recent Posts

  • Getting Ready For The MSP
  • The Weakest Point of Most IT Organizations
  • Farewell to Windows 2003 Server, Hello Cloud
  • An Open Letter to Managed Services Buyers and Sellers
  • The 4 Roles Of The Modern MSP

Categories

Follow @berkson0

© Copyright 2023 – Intelligent Catalyst
Retina Theme by WPAisle ⋅ Powered by WordPress